:root{--paper-000:#fffdf7;--paper-050:#f7f1e4;--paper-100:#efe5d2;--gridline-300:#d8d0c0;--gridline:var(--gridline-300);--ink-950:#151713;--ink-800:#2a2e27;--stone-600:#706c61;--muted:var(--stone-600);--moss-700:#4f6f3e;--moss-500:#6f9458;--indigo-700:#1f4e5f;--ai-note:#eaf3f1;--brass-600:#b88a3b;--amber-utility:var(--brass-600);--seal-red-600:#b8452e;--rose-050:#f8e9e4;--shadow-paper:0 1px 0 #ffffffc2 inset, 0 1px 2px #13160f14;--shadow-float:0 8px 18px #13160f14;--sans:"Source Sans 3", "Aptos", "Segoe UI", sans-serif;--serif:"Newsreader", "Fraunces", Georgia, serif;--mono:"JetBrains Mono", Consolas, monospace;--corner-paper:6px 28px 6px 28px;--corner-ticket:4px 18px 4px 18px;--corner-rail:6px 24px 6px 24px;--corner-control:10px;--corner-block:18px;color:var(--ink-950);background:var(--paper-050);font-family:var(--sans);line-height:1.45}*{box-sizing:border-box}body{background:var(--paper-050);min-width:320px;min-height:100vh;margin:0}button,input,select,textarea{font:inherit}a{color:var(--indigo-700);text-decoration:none}h1,h2,h3,h4,p{margin-top:0}.app-shell{background:var(--paper-050);grid-template-rows:56px 1fr;min-height:100vh;display:grid}.app-top{border-bottom:1px solid var(--gridline);background:var(--paper-100);justify-content:space-between;align-items:center;gap:12px;height:56px;padding:0 18px;display:flex}.app-top-left,.app-top-right{align-items:center;gap:12px;min-width:0;display:flex}.app-breadcrumb{color:var(--ink-950);font-size:13px;font-weight:800}.top-icon{color:var(--ink-800);font-weight:900}.app-search{border:1px solid var(--gridline);background:var(--paper-000);border-radius:var(--corner-control);align-items:center;gap:8px;width:min(320px,22vw);padding:7px 12px;font-size:13px;display:flex}.app-search input{width:100%;color:var(--ink-950);background:0 0;border:0;outline:none;min-height:auto;padding:0}.app-user{white-space:nowrap;align-items:center;gap:8px;font-size:13px;font-weight:800;display:flex}.app-body{grid-template-columns:132px minmax(0,1fr);min-height:0;display:grid}.app-body.auth-body{background:var(--paper-050);grid-template-columns:1fr;place-items:center;padding:40px}.app-body.inbox-body{grid-template-columns:270px minmax(0,1fr) 280px;min-height:0}.app-sidebar{background:var(--ink-950);color:var(--paper-000);flex-direction:column;gap:6px;padding:14px 8px;display:flex}.logo-mark{font:800 17px var(--serif);letter-spacing:-.02em;padding:4px 8px 10px}.nav-group{gap:2px;margin-top:8px;display:grid}.nav-group small{text-transform:uppercase;letter-spacing:.08em;color:#fbfaf166;padding:6px 8px;font-size:9px;display:block}.nav-item{color:#fbfaf1b8;border-radius:var(--corner-control);align-items:center;gap:8px;min-height:30px;padding:7px 8px;font-size:11px;line-height:1.1;text-decoration:none;display:flex}.nav-item:hover,.nav-item.active{color:#fff;background:#ffffff1a}.app-main{padding:22px;overflow:auto}.paper-sheet{background:var(--paper-000);border:1px solid var(--gridline);border-radius:var(--corner-paper);box-shadow:var(--shadow-paper);padding:24px}.login-card{width:420px;max-width:90vw}.login-brand{text-align:center;margin-bottom:22px}.mark{border:2px solid var(--ink-800);width:46px;height:46px;font:800 18px var(--serif);color:var(--ink-950);background:var(--paper-000);border-radius:14px;place-items:center;margin:0 auto 12px;display:grid}.sheet-title{font:700 22px var(--serif);margin:0 0 6px}.login-brand .sheet-title{text-align:center}.sheet-sub{color:var(--muted);margin:0 0 18px;font-size:13px}.login-brand .sheet-sub{text-align:center;margin-bottom:0}.form-stack{gap:12px;display:grid}.form-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.field{margin-bottom:12px;display:block}.field span,.field label{color:var(--ink-800);margin-bottom:5px;font-size:12px;font-weight:800;display:block}.input,.select,.textarea{border:1px solid var(--gridline);background:var(--paper-000);border-radius:var(--corner-control);width:100%;min-height:40px;color:var(--ink-950);padding:10px 12px;font-size:13px}.textarea{resize:vertical;min-height:88px}.checkbox{align-items:center;gap:8px;margin-bottom:4px;font-size:13px;display:flex}input[type=checkbox],input[type=radio]{accent-color:var(--moss-700)}.full-width{justify-content:center;width:100%}.support-row{justify-content:space-between;margin-top:14px;font-size:13px;display:flex}.workspace-field{margin-top:16px}.review-note{color:var(--muted);text-align:center;margin:12px 0 0;font-size:12px}.form-error{justify-content:center;width:100%;margin-top:14px}.btn{border:1px solid var(--gridline);background:var(--paper-000);color:var(--ink-950);border-radius:var(--corner-control);cursor:pointer;white-space:nowrap;flex-shrink:0;justify-content:center;align-items:center;gap:7px;min-height:36px;padding:8px 12px;font-size:13px;font-weight:800;display:inline-flex}.btn:hover{background:var(--paper-100)}.btn.primary{background:var(--moss-700);border-color:var(--moss-700);color:#fff}.btn.ai{background:var(--indigo-700);border-color:var(--indigo-700);color:#fff}.btn.small{min-height:30px;padding:6px 9px;font-size:12px}.badge{white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;gap:5px;padding:4px 8px;font-size:11px;font-weight:800;display:inline-flex}.badge.moss{color:var(--moss-700);background:var(--paper-100);border-color:#3d644238}.badge.whatsapp,.badge.sent{color:var(--moss-500);background:var(--paper-100);border-color:#6f945847}.badge.ai{color:var(--indigo-700);background:var(--ai-note);border-color:#24546038}.badge.warn{color:var(--amber-utility);background:var(--paper-100);border-color:#b88a3b52}.badge.danger{color:var(--seal-red-600);background:var(--rose-050);border-color:#a23a303d}.badge.neutral{color:var(--muted);background:var(--paper-100);border-color:var(--gridline)}.ledger{align-content:start;gap:10px;display:grid}.queue-ledger{padding:14px;overflow:auto}.queue-toolbar{gap:8px;margin-bottom:10px;display:flex}.queue-toolbar .select{min-height:32px;padding:6px 10px;font-size:12px}.ledger-strip{background:var(--paper-000);border:1px solid var(--gridline);border-radius:var(--corner-ticket);box-shadow:var(--shadow-paper);padding:13px 14px;position:relative;overflow:hidden}.ledger-strip:before{content:"";pointer-events:none;border-left:5px solid var(--accent-edge);background:0 0;border-radius:4px 0 0 18px;width:18px;display:none;position:absolute;top:-1px;bottom:-1px;left:-1px}.ledger-strip.active{--accent-edge:var(--moss-700)}.ledger-strip.danger{--accent-edge:var(--seal-red-600)}.ledger-strip.warn{--accent-edge:var(--amber-utility)}.ledger-strip.active:before,.ledger-strip.danger:before,.ledger-strip.warn:before{display:block}.ledger-strip:after{content:attr(data-ticket);font:800 10px var(--mono);color:#6670618c;position:absolute;top:10px;right:12px}.strip-top{justify-content:space-between;align-items:center;gap:10px;margin-bottom:5px;display:flex}.strip-top strong{font-size:13px}.strip-meta{color:var(--muted);font-size:12px;line-height:1.4}.ticket-meta{text-align:right;font:800 10px/1 var(--mono);letter-spacing:.02em;color:#66706180;margin-top:8px}.badge-row{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.conversation-sheet{background:var(--paper-000);border:1px solid var(--gridline);border-radius:var(--corner-paper);box-shadow:var(--shadow-paper);grid-template-rows:auto 1fr auto;height:100%;min-height:0;display:grid;position:relative;overflow:hidden}.sheet-head{border-bottom:1px solid var(--gridline);background:var(--paper-100);justify-content:space-between;align-items:center;padding:14px 18px;display:flex}.sheet-messages{align-content:start;gap:14px;padding:20px;display:grid;overflow:auto}.bubble{border:1px solid var(--gridline);background:var(--paper-000);border-radius:var(--corner-block);max-width:70%;padding:10px 13px;font-size:13px;line-height:1.45;box-shadow:inset 0 1px #ffffffb3}.bubble.staff{background:var(--ai-note);justify-self:end}.bubble small{color:var(--muted);margin-top:6px;font-size:11px;display:block}.advisory{background:var(--ai-note);border-radius:var(--corner-ticket);border:1px solid #1f4e5f42;margin-left:24px;margin-right:12px;padding:13px}.advisory h4{justify-content:space-between;gap:10px;margin:0 0 8px;font-size:13px;display:flex}.advisory p{color:var(--ink-800);margin:0 0 10px;font-size:13px;line-height:1.45}.composer{border-top:1px solid var(--gridline);background:var(--paper-100);padding:12px}.composer .input{background:var(--paper-000);background-image:linear-gradient(#0000 31px,#c8cdbc6b 32px);background-size:100% 32px}.composer-actions{justify-content:space-between;gap:8px;margin-top:8px;display:flex}.button-row{flex-wrap:wrap;gap:8px;display:flex}.decision-rail{background:var(--paper-100);border:1px solid var(--gridline);border-radius:var(--corner-rail);box-shadow:var(--shadow-paper);align-content:start;gap:0;height:100%;display:grid;overflow:hidden}.rail-card{border-bottom:1px solid var(--gridline);background:var(--paper-000);padding:16px}.rail-card:first-child{background:var(--ink-950);color:var(--paper-000)}.rail-card:last-child{border-bottom:0}.rail-card h4{margin:0 0 10px;font-size:15px}.rail-card p{color:var(--muted);margin-bottom:0}.fact{margin:8px 0;font-size:13px}.fact span{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:2px;font-size:11px;display:block}.rail-card:first-child .fact span{color:#fbfaf18c}.rail-card:first-child .fact strong{color:#fff}.rail-actions{flex-direction:column;gap:8px;display:flex}.bento-grid{gap:16px;display:grid}.bento-grid.cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.settings-surface{grid-template-columns:minmax(0,1.2fr) 280px}.settings-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:18px 0;display:grid}.settings-block{border:1px solid var(--gridline);border-radius:var(--corner-ticket);background:var(--paper-100);color:var(--ink-950);justify-content:space-between;gap:10px;padding:12px;display:flex}.settings-block span{color:var(--muted)}.eyebrow{color:var(--moss-700);font:800 .76rem/1.2 var(--sans);letter-spacing:.12em;text-transform:uppercase;margin:0 0 10px}@media (width<=900px){.app-shell{grid-template-rows:auto 1fr}.app-top{align-items:flex-start;height:auto;min-height:56px;padding:12px;display:grid}.app-top-right{width:100%;padding-bottom:2px;overflow-x:auto}.app-search{width:48vw;min-width:180px}.app-body,.app-body.inbox-body{grid-template-columns:1fr}.app-sidebar{display:none}.app-main{padding:14px}.queue-ledger{padding:12px}.conversation-sheet,.decision-rail{height:auto;min-height:360px;margin:0 12px 12px}.settings-surface,.bento-grid.cols-2,.settings-grid,.form-row{grid-template-columns:1fr}.composer-actions{display:grid}.bubble{max-width:92%}.app-body.auth-body{padding:24px}}.icon{fill:currentColor;flex-shrink:0;width:16px;height:16px;display:inline-block}.icon.sm{width:14px;height:14px}.queue-ledger .ledger-strip:after{display:none}.inbox-body .decision-rail{align-self:stretch;height:auto}.status-list{color:var(--muted);gap:8px;margin:16px 0;font-size:13px;display:grid}.status-row{border:1px solid var(--gridline);border-radius:var(--corner-ticket);background:var(--paper-100);padding:9px 10px}@media (width<=900px){.app-top-right{scrollbar-width:none}.app-top-right::-webkit-scrollbar{display:none}.badge{flex:none}}.icon{fill:none;stroke:currentColor;stroke-width:2px;stroke-linecap:round;stroke-linejoin:round}.advisory{padding-left:18px;position:relative;overflow:hidden}.advisory:before{content:"";border-left:5px solid var(--indigo-700);pointer-events:none;border-radius:4px 0 0 18px;width:18px;position:absolute;top:-1px;bottom:-1px;left:-1px}@media (width<=900px){.app-top{justify-content:space-between;align-items:center;display:flex}.app-top-right{display:none}.app-top:after{content:"•••";color:var(--muted);letter-spacing:1px;font-weight:900}.composer-actions{justify-content:space-between;align-items:center;display:flex}}